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FAQ

What are your delivery charges?

Delivery charges are as follows:

  • Order value £0-£49:  Delivery charge £4.95 standard UK delivery.
  • Order value £50-£199:  Delivery charge £7.95 standard UK delivery.
  • Order value £200 and over:  FREE standard UK delivery.

Orders will require a signature on arrival. Please note that we can only accept orders from customers based in the UK and deliver to UK addresses.

If you are in a hurry for an item please contact the shop on 01743 242192 and we shall do our very best to meet your requirements.

How do I return items?

We hope that you are happy with your purchase however if you need to return an item to us for any reason please pack the item securely and send it to:

TEMPLETON JONES
23 PRINCESS STREET
SHREWSBURY
SHROPSHIRE  SY1 1LW

Please pop a note in with the item explaining your reason for returning it, whether you require an exchange or refund and your contact details. Alternatively please telephone the shop where a member of staff will be able to advise you.

What if my goods are damaged or faulty?

In the unfortunate event of an item being damaged or faulty which you believe may be due to a manufacturing error please contact us immediately on 01743 242192. In certain cases we may have to return the item to the manufacturer for inspection. Items which are deemed to have a manufacturing fault will be replaced, refunded or exchanged free of charge. In the case of damaged, faulty or wrong goods we will require them to be returned before dispatching a replacement.

What’s your policy on Refunds and Exchanges?

Templeton Jones web shop will refund or exchange any item provided it is returned in a resaleable condition (unsoiled with tickets and packaging intact) which is returned within 28 days of the original order date. Please let us know if you require a refund or a replacement and why the goods are being returned. Postage costs will be deducted from refunds and exchanges.

Return postage

When returning an item for any reason please retain your proof of postage certificate from your courier and please be aware that the item is posted at your own risk. Templeton Jones cannot be held responsible for items which you have posted that go missing in transit. Only when we have received the item will we be able to exchange or refund as applicable. Please note that items returned for an exchange, and where goods are not faulty, will be charged for redelivery.

If my items are not in stock, will I still be charged?

Once your order is placed, you will receive an order receipt email detailing the items you have ordered. Please note this is not an order confirmation or order acceptance. An order will only be accepted once we have confirmed the items are in stock and we have obtained authorisation for your payment. You may cancel your order during this time. Non-acceptance of an order may be a result of the items you ordered being unavailable or out of stock. If this is the case then the order will not be accepted and payment will not be taken. If you wish to enquire further about the availability of specific items, please call the shop on 01743 242192.